Reducing 38% of Support Requests to Enhance Customer Experience with a Chatbot Implementation
Headquartered in Irvine, CA, our customer is a leading provider of digital printing solutions. In the last couple of years, the customer has launched and upgraded many of its digital printing products. Such new additions have led to a steep rise customer support requests. The customer support team was choked with user calls and tickets...Read more
A Market Research Firm Elevates Operations with Leading-Edge Data Management System
Headquartered in New Jersey, our customer is a market research firm that excels in driving business transformation and facilitating growth. However, despite its ability to extract profound insights and identify emerging trends, the market research firm’s outdated data management platform posed significant constraints on its efficiency. AgreeYa he...Read more
A Multinational Alcoholic Beverage Leader Automates its Conflict-of-Interest Management Process on SharePoint Online
Our customer is one of the fast-growing alcoholic beverage companies in India. As a part of its operations, the alcoholic beverage leader has to tackle various conflict-of-Interest (COI) instances. The COI requests come in from different departments spread across multiple locations. These requests are processed further based on approvals from the m...Read more
AgreeYa's Cloud-based Solution Enables Retailers to Achieve Better Results with Promotional Activities
Headquartered in Austin, Texas, our customer is a recognized market leader in retail technology solutions. Its Promotion Forecast Orchestration app and Promotion Async Bulk Upload app delivered effective and targeted retail promotion strategies to retail customers. However, due to the changes in the economic landscape and transformation in consumer...Read more
A Retail Solutions Provider Enables Better Pricing Decisions with Powerful BI Dashboards
Our customer is one of the world’s leading predictive analytics provider for retail organizations. It provides organizations with price optimization insights to amend prices daily and respond promptly to market competition and pricing changes. However, due to the lack of a centralized reporting platform or dashboard, it was becoming difficult for...Read more
AgreeYa delivers User-friendly Mobile App to Simplify & Enhance Group Training Programs
Our customer is a leading provider of testing, inspection, and certification services. To ensure the delivery of quality services to its clients across the globe, our customer focuses on training and skill development initiatives for its employees on a regular basis. As the number of onboarding and training sessions increased, the organization stru...Read more
Automating Zip File Downloading and Emailing Directly from SharePoint 2019
Our customer is a three-decade-old IT service provider offering bespoke solutions, including scanning, archiving, and secure shredding through their robust technology platform. It leveraged the capabilities of SharePoint 2019 to create a centralized hub for their users to work together, access shared resources, and communicate seamlessly. However,...Read more
Delivering Timely Insights for Better Pricing Decisions
Our customer is a recognized market leader in retail technology solutions. The customer offers a pricing optimization solution that enables users to determine the price points for various products confidently. During the initial days, the data insights were curated and fed into the solution by a team of in-house professionals. However, with an ever...Read more
Providing Efficient Database Administration & Support to an American Software Company
Headquartered in Texas, our customer is a decades-old technology organization empowering enterprise retailers worldwide with new-age solutions for pricing, promotions, markdowns, and more. Over the years, the retail technology provider became a trusted partner for retailers across various industries and markets. Recently, they started facing variou...Read more
A Government Agency Strengthens Collaboration and Communication with a New Intranet
Headquartered in Grand Rapids, Michigan, our customer is a government agency that provides a varied range of services to residents. Seamless collaboration and communication are essential for the organization to meet its citizen and emergency service goals. The unavailability of a reliable collaboration platform was creating various operational road...Read more
