Reducing 38% of Support Requests to Enhance Customer Experience with a Chatbot Implementation

Headquartered in Irvine, CA, our customer is a leading provider of digital printing solutions. In the last couple of years, the customer has launched and upgraded many of its digital printing products. Such new additions have led to a steep rise customer support requests. The customer support team was choked with user calls and tickets requesting information about new or existing products.

AgreeYa helped the digital printing solutions provider automate customer support process with the AgreeYa Chatbot implementation. AgreeYa Chatbot helped improve customer experience by enabling prompt replies to their queries. It routes the unique and sophisticated queries to customer support professionals for resolution. Download the Case Study to learn more.

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