Employee Experience is the topmost priority for more than 50% of organizations. – Forbes 2020 HR Sentiment Survey While Employee Experience (EX) was not a new concept that emerged in 2020, the need for delivering an effective EX was expediated by the COVID-19 crisis and its resulting remote/hybrid working scenarios. In this era of social Read...Read more
“74% of organizations plan to permanently shift employees to remote work even after the COVID-19 crisis ends.” -Gartner CFO Survey While 2020 may be considered the year of remote work, it was just the beginning as the trend would continue in 2021 and beyond. According to an Enterprise Technology Research (ETR) report “the percentage of Re...Read more
According to a report, while global IT spending on different automation technologies has increased many folds, much of it is wasted. This is primarily because technology implemented is either poorly integrated into the existing system or under-utilized because of many other reasons like improper staff training. These losses cost business a fortune...Read more
“The COVID-19 pandemic has led to a 35% increase in IT support ticket volumes. This has logically resulted in an increase of resolution times, and first contact and first-level resolution decrease from 78.2% before the pandemic to 71.5% now.” – MetricNet-DeepCoding study The global pandemic has upended various business processes and has e...Read more
AI-powered IT helpdesk chatbots are the power-packed tools that can multiply the productivity of employees and slash the IT support costs signiﬁcantly. It can handle monotonous and basic user queries and alert the support staﬀ when human intervention is needed. With Chatbots, organizations can establish 24×7 self-service support for in-pla...Read more
The sudden outburst of the global pandemic forced many organizations to rethink how they operate, enable employees to work remotely, or to respond to increased demand in services/customer queries. As a result, the industry witnessed a significant rise in automation adoption and drove automation right to the top of CTO/CIO plans across enterprise di...Read more
Worldwide RPA software revenue in 2020 was $1.58 billion, an increase of 11.9% from 2019. The revenue is further projected to reach $1.89 billion in 2021, an increase of 19.5% from 2020. – Gartner The economic uncertainty of 2020 has led most organizations to reduce their spending significantly. Despite this, the adoption of Robotic Process R...Read more
Worldwide end-user spending on public cloud services in 2020 was $257.9 billion, an increase of 6.3% from 2019. The revenue is further projected to reach $304.9 billion in 2021, an increase of 18.4% from 2020. – Gartner The cloud has been at the forefront of human resilience against the pandemic. It has protected the wellbeing fr...Read more
In healthcare, automation could be something as simple as a bulk of daily emails or text messages reminding patients of their appointments the next day. Or it may include automation of complete patient care cycle including Revenue cycle management (RCM). It comprises a series of complex business interaction with patients and care providers that ent...Read more
Pre-pandemic, while many organizations made business process automation a strategic priority, the implementation was slow at best. When COVID-19 swept across the globe, business imperatives underwent a massive transformation and automation progressed from a business priority to a technology essential for business subsistence. In just a single year,...Read more
Privacy & Cookies Policy
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.