A leading credit union faced challenges transitioning its workforce to Microsoft 365, resulting in a surge of support tickets overwhelming their IT helpdesk. With 800 employees spread across 21 branch locations, the influx of “how-to” queries caused prolonged resolution times and frustration among users. The credit union needed a solution to alleviate the IT burden, maximize ROI, and empower employees with instant support.
AgreeYa proposed and implemented Generative AI-powered AgreeYa Chatbot. The solution was seamlessly integrated with SharePoint Online and Microsoft Teams. The AgreeYa Chatbot provided round-the-clock self-service support, significantly reducing the IT helpdesk workload by 38%. Employees experienced a threefold improvement in user experience and adoption rates for Microsoft 365, with instant answers to queries, streamlined access to information, and enhanced productivity. Download the Case Study to learn more.