Our customer, who is a global leader in Testing, Inspection, and Certification (TIC) with operations spanning across 80 countries, helps businesses meet the rising challenges of quality, safety, environmental protection, and social responsibility. AgreeYa’s Chatbot solution helped them mitigate some of its biggest business challenges while promoting positive user adoption for Office 365.
Our proven track record as a digital transformation enabler and a global Microsoft systems integrator made us an immediate choice for the customer. After analyzing the issues faced by the customer and an in-depth review of the existing infrastructure, our experts were able to suggest an AI-based Chatbot solution with Natural Language Processing (NLP) and Machine Learning (ML) capabilities which would continually improve the responses based on the user’s feedback.