Folsom, CA (March 20, 2008) – AgreeYa Solutions announced the recent certification of their Field Service Management Application (FSMA) as an approved AT&T solution for field service automation. AgreeYa’s FSMA is a Java-enabled, wireless solution that quickly and effectively automates most of the manual processes associated with field service and mobilizes field service teams. The FSMA empowers organizations to reduce Mean Time to Repair (MTTR) by electronically routing work orders to service representatives on wireless devices – anytime, anyplace.
The application schedules and dispatches work orders, delivers real-time work order notification, captures work order confirmation, monitors progress of the work order, tracks time taken at the job site, and completely automates field operations through uniform business rules. As part of its core functionality, the application captures the order, status, and progress information in a central database for intelligent reporting and trending.
AgreeYa’s FSMA can be deployed on any Java-enabled wireless device, including BlackBerry. This robust product also provides for seamless integration with existing enterprise systems like SAP, Oracle, Siebel, or many other ERP/CRM solutions.
By leveraging an organization’s existing infrastructure and applications, AgreeYa’s FSMA quickly delivers a positive Return on Investment (ROI) for the customer. The key benefits of this application include:
- Reduced Mean Time to Repair (MTTR)
- Increased overall coverage of service requests
- Decreased response time to service requests
- Increased service engineer productivity
- Reduced communication costs
- Elimination of paper-based inefficiencies.
Success Story
AgreeYa’s FSMA has been successfully implemented for a major importer, roaster, and distributor of premium coffees and teas. The company was seeking to improve customer service levels and the productivity of their field service engineers. They needed an application that would make it easy for their field engineers to receive service requests and communicate their status on the move. This application also needed to integrate with the company’s existing SAP system and include centralized administration of devices and reporting of the data captured.
AgreeYa deployed their FSMA on the service team’s mobile devices. The RIM BlackBerry and Motorola V365 were identified as the best device platforms. The AT&T APN solution provided a robust connectivity and infrastructure platform for the application. AgreeYa leveraged its unique O3(onsite-offsite-offshore) delivery model with offshore Global Delivery Center (GDC) in India, to complete the project quickly and reduce the total cost of ownership for the company.
Click here for more information about AgreeYa’s FSMA as an AT&T certified solution.
About AgreeYa Solutions
Founded in 1999, AgreeYa Solutions provides an industry leading blend of technology, business consulting, and outsourcing services to provide its customers with flexibility, agility, and expertise required to excel in today’s business environment. Headquartered in Folsom, California and with its global operations from Noida, India, AgreeYa provides services to all major industry segments of the global economy, including consumer business, energy, health care, government, manufacturing, telecommunications, banking, and financial services.
AgreeYa has been providing high quality solutions and services to customers such as Acer, Alcoa, Allergan, Daimler Chrysler, Deloitte, Fujitsu, Gap, HP, Kaiser Permanente, Lucent, Mitsubishi, Nissan, State of California, North Carolina and Washington, and Verizon. For more information about AgreeYa Solutions please visit www.agreeya.com.