AgreeYa’s Chatbot Solution allows a Government Department to Maximize Microsoft 365

A government department in California wanted to upgrade its existing Intranet as a part of their digital transformation initiative and to keep pace with the evolving workplace requirements.

They wanted to modernize its intranet and move towards the cloud, specifically – Microsoft 365. Consequently, the department was in search of a solution that would expedite user adoption of this new Intranet without putting an additional burden on the IT support team.

AgreeYa approached to deliver an intelligent solution that would accelerate Microsoft 365 user adoption without overburdening the IT support team. Additionally, our expert team customized the product to accommodate additional Q&A and internal policies related to the department. It was personalized to reflect the department’s branding. The existing Chatbot was also integrated with the department’s existing ServiceNow ticketing system. Read full case study to know more about the benefits delivered.

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