Modern workplaces have undergone a seismic shift due to the ongoing pandemic, with remote and hybrid working becoming the norm. The COVID-19 crisis has made it mandatory for organizations to transition from physical to digital workplaces. However, the changing business models are posing various challenges towards employee collaboration, teamwork, a...Read more
Employee Experience is the topmost priority for more than 50% of organizations. – Forbes 2020 HR Sentiment Survey While Employee Experience (EX) was not a new concept that emerged in 2020, the need for delivering an effective EX was expediated by the COVID-19 crisis and its resulting remote/hybrid working scenarios. In this era of social Read...Read more
“74% of organizations plan to permanently shift employees to remote work even after the COVID-19 crisis ends.” -Gartner CFO Survey While 2020 may be considered the year of remote work, it was just the beginning as the trend would continue in 2021 and beyond. According to an Enterprise Technology Research (ETR) report “the percentage of Re...Read more
According to a report, while global IT spending on different automation technologies has increased many folds, much of it is wasted. This is primarily because technology implemented is either poorly integrated into the existing system or under-utilized because of many other reasons like improper staff training. These losses cost business a fortune...Read more
“The COVID-19 pandemic has led to a 35% increase in IT support ticket volumes. This has logically resulted in an increase of resolution times, and first contact and first-level resolution decrease from 78.2% before the pandemic to 71.5% now.” – MetricNet-DeepCoding study The global pandemic has upended various business processes and has e...Read more
“Digital adoption has taken a quantum leap in the last two years both at the organizational and industry levels.” – McKinsey study The world we live in has dramatically changed in the last two years. In just a few months, the pandemic has brought about years of change in the way organizations across all sectors...Read more
AI-powered IT helpdesk chatbots are the power-packed tools that can multiply the productivity of employees and slash the IT support costs signiﬁcantly. It can handle monotonous and basic user queries and alert the support staﬀ when human intervention is needed. With Chatbots, organizations can establish 24×7 self-service support for in-pla...Read more
The sudden outburst of the global pandemic forced many organizations to rethink how they operate, enable employees to work remotely, or to respond to increased demand in services/customer queries. As a result, the industry witnessed a significant rise in automation adoption and drove automation right to the top of CTO/CIO plans across enterprise di...Read more
Worldwide RPA software revenue in 2020 was $1.58 billion, an increase of 11.9% from 2019. The revenue is further projected to reach $1.89 billion in 2021, an increase of 19.5% from 2020. – Gartner The economic uncertainty of 2020 has led most organizations to reduce their spending significantly. Despite this, the adoption of Robotic Process R...Read more
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