Modern workplaces have undergone a seismic shift due to the ongoing pandemic, with remote and hybrid working becoming the norm. The COVID-19 crisis has made it mandatory for organizations to transition from physical to digital workplaces. However, the changing business models are posing various challenges towards employee collaboration, teamwork, a...Read more
Our customer is a Musculoskeletal (MSK) solutions chain that wanted to transform its entire organization into a data-driven entity. However, the sheer scale of the operations had led the organization to manage its data with separate technologies for storage, processing, and delivery. This siloed approach created unnecessary complexity, costs, and e...Read more
Employee Experience is the topmost priority for more than 50% of organizations. – Forbes 2020 HR Sentiment Survey While Employee Experience (EX) was not a new concept that emerged in 2020, the need for delivering an effective EX was expediated by the COVID-19 crisis and its resulting remote/hybrid working scenarios. In this era of social Read...Read more
“74% of organizations plan to permanently shift employees to remote work even after the COVID-19 crisis ends.” -Gartner CFO Survey While 2020 may be considered the year of remote work, it was just the beginning as the trend would continue in 2021 and beyond. According to an Enterprise Technology Research (ETR) report “the percentage of Re...Read more
According to a report, while global IT spending on different automation technologies has increased many folds, much of it is wasted. This is primarily because technology implemented is either poorly integrated into the existing system or under-utilized because of many other reasons like improper staff training. These losses cost business a fortune...Read more
Our customer is the largest Metropolitan Planning Organization (MPO) in the nation representing six of the ten counties in Southern California. The MPO has six offices across locations in Southern California to better tackle the requirements of the 19 million residents it serves. It had been leveraging Skype for Business along with SharePoint (SCAG...Read more
In the last few years, Microsoft Teams has emerged as an incredibly powerful tool for teamwork. It enables organizations and teams to move beyond many limitations of virtual communication and collaboration. Microsoft Teams makes it easier than ever to collaborate with the right people – whether they are inside or outside your organization. Fo...Read more
“The COVID-19 pandemic has led to a 35% increase in IT support ticket volumes. This has logically resulted in an increase of resolution times, and first contact and first-level resolution decrease from 78.2% before the pandemic to 71.5% now.” – MetricNet-DeepCoding study The global pandemic has upended various business processes and has e...Read more
“Digital adoption has taken a quantum leap in the last two years both at the organizational and industry levels.” – McKinsey study The world we live in has dramatically changed in the last two years. In just a few months, the pandemic has brought about years of change in the way organizations across all sectors...Read more
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