Employee Experience is the topmost priority for more than 50% of organizations. – Forbes 2020 HR Sentiment Survey While Employee Experience (EX) was not a new concept that emerged in 2020, the need for delivering an effective EX was expediated by the COVID-19 crisis and its resulting remote/hybrid working scenarios. In this era of social Read...Read more
“The COVID-19 pandemic has led to a 35% increase in IT support ticket volumes. This has logically resulted in an increase of resolution times, and first contact and first-level resolution decrease from 78.2% before the pandemic to 71.5% now.” – MetricNet-DeepCoding study The global pandemic has upended various business processes and has e...Read more
AI-powered IT helpdesk chatbots are the power-packed tools that can multiply the productivity of employees and slash the IT support costs signiﬁcantly. It can handle monotonous and basic user queries and alert the support staﬀ when human intervention is needed. With Chatbots, organizations can establish 24×7 self-service support for in-pla...Read more
Worldwide end-user spending on public cloud services in 2020 was $257.9 billion, an increase of 6.3% from 2019. The revenue is further projected to reach $304.9 billion in 2021, an increase of 18.4% from 2020. – Gartner The cloud has been at the forefront of human resilience against the pandemic. It has protected the wellbeing...Read more
Our customer is a Government agency responsible for managing the health and wellbeing of residents in a vibrant city nestled against the San Bernardino Mountains in California. Sudden emergence of COVID-19 and the resulting shift to remote working mandated the customer to swiftly move more than 1200 employees to Microsoft 365. Towards this, the lea...Read more
As the pandemic continues, making a large segment of the Indian workforce operate remotely, the reliance on technology for all sectors is at its zenith. In a nation like India where 66% of the GDP is constituted by the Service sector, the COVID-19 crisis has hugely impacted the economy. Most thriving industries in India (which...Read more
AgreeYa’s AI-powered Chatbot, built on Azure AI, enables organizations to respond to employee queries in real-time and automate helpdesk process for better outcomes. It is an easy to use, conversational assistant that acts as an intelligent virtual agent enabling organizations to extend instant and round the clock support services for its users w...Read more
Coronavirus has ushered upon us an era of isolation and curtailed face-to-face operations in favor of virtual ones. The service demand and delivery has shifted entirely to digital channels. While this trend was visible in the pre-COVID-19 world too, the global pandemic has accelerated the digital-first engagement to something which is presently bei...Read more
In the new normal, organizations are continuously on the lookout for solutions that can make new technology initiatives successful, without putting undue stress on the already hard-pressed IT support team. Discover six ways to champion digital adoptions in the new normal with AI-powered Chatbot in our latest infographic....Read more
Explore the features of AgreeYa AI Powered Chatbot and how it enables IT Helpdesk to reduce support cost and Increase ROI....Read more
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