Worldwide end-user spending on public cloud services in 2020 was $257.9 billion, an increase of 6.3% from 2019. The revenue is further projected to reach $304.9 billion in 2021, an increase of 18.4% from 2020. – Gartner The cloud has been at the forefront of human resilience against the pandemic. It has protected the wellbeing...Read more
Our customer is a Government agency responsible for managing the health and wellbeing of residents in a vibrant city nestled against the San Bernardino Mountains in California. Sudden emergence of COVID-19 and the resulting shift to remote working mandated the customer to swiftly move more than 1200 employees to Microsoft 365. Towards this, the lea...Read more
As the pandemic continues, making a large segment of the Indian workforce operate remotely, the reliance on technology for all sectors is at its zenith. In a nation like India where 66% of the GDP is constituted by the Service sector, the COVID-19 crisis has hugely impacted the economy. Most thriving industries in India (which...Read more
AgreeYa’s AI-powered Chatbot, built on Azure AI, enables organizations to respond to employee queries in real-time and automate helpdesk process for better outcomes. It is an easy to use, conversational assistant that acts as an intelligent virtual agent enabling organizations to extend instant and round the clock support services for its users w...Read more
Coronavirus has ushered upon us an era of isolation and curtailed face-to-face operations in favor of virtual ones. The service demand and delivery has shifted entirely to digital channels. While this trend was visible in the pre-COVID-19 world too, the global pandemic has accelerated the digital-first engagement to something which is presently bei...Read more
In the new normal, organizations are continuously on the lookout for solutions that can make new technology initiatives successful, without putting undue stress on the already hard-pressed IT support team. Discover six ways to champion digital adoptions in the new normal with AI-powered Chatbot in our latest infographic....Read more
IT helpdesk has become an indispensable part of today’s business operations. It helps organizations extend uninterrupted technology support to the end-users (their employees). However, the efficiency and promptness of the IT helpdesk is often affected by the flood of mundane support requests it receives in a day. With a lot of their time consumed...Read more
With the rising Chatbots trends, it is very critical for businesses to adopt and restructure the ways they communicate both internally and with customers. The Chatbot market size was $2.6 billion in 2019 and is projected to grow to $9.4 billion by 2024 at a compound annual growth rate (CAGR) of 29.7%. Infact, businesses have...Read more
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